Whenever a citizen needs to see a police officer, firefighter or paramedic, whether it is for a stray dog running loose in the area or a major traffic accident, we take that call via the 9-1-1 lines. We average over 130,000 calls per year and more than 98,000 dispatches per year.
Tri-Com’s current facility was completed on May 1, 2005. The building is 10,400 square feet and it houses state of the art telephone, radio and computer aided dispatch equipment. Tri-Com also maintains the network for the tri-cities mobile computer terminals (in squad computers).
The Operations Center sits on a handicapped accessible raised computer floor topped by static resistant tile. The walls are covered with an acoustic absorbing material. We currently have 6 console positions with two additional positions for training and back-up in the basement.
Tri-Com is the Division XIII headquarters of the Mutual Aid Box Alarm System, which began in 1968. There are currently 48 divisions throughout Illinois and 4 divisions in Wisconsin. As time goes on more divisions in these and other states are likely to form. MABAS allows Tri-Com to communicate with and receive assistance from many non-Tri-Com fire agencies during major incidents.